Registration change requests such as upgrades, downgrades, and bib transfers will be handled by RunnerReg if submitted with sufficient notice before race day.
A fee may be applied for each change request based on the timelines in the table below.
REFUNDS
RunnerReg.com is not authorised to approve refunds on behalf of the events or organisations for which we facilitate online registrations.
Only the event organizer can authorise refunds for registered events. For help, please get in touch with the organiser directly through RunnerReg.com by clicking their name or checking your PDF registration confirmationhere.
Please note that service fees and/or processing charges are non-refundable under any circumstances.
RUNNERREG REGISTRATION CHANGES, REFUNDS AND RACE CREDIT POLICY
Participant Cancellation
Requests
+90 Days Before Event
90 - 61 Days Before Event
60 - 3 Days Before Event (1)
Race Credit
100% Race Credit
75% Race Credit
50% Race Credit
Registration Add-Ons
100% Race Credit
100% Race Credit
100% Race
Credit
REGISTRATION CHANGE
REQUESTS (2)
( > 3 days before race day)
Free
HK$50
HK$100
Permitted up to 3 days before race (1)
(1) Registration changes less than 90 days before the event starts are subject to an admin fee. (2) Registration changes include 1) distance upgrades/downgrades, solo/team categories, and bib transfers.
Organiser Cancellations / Postponements
+90 Days Before Event
90 - 61 Days Before Event
60 - 0 Days Before Event
Event Cancellation Protection
100% Race Credit (1,2)
(1) Organiser-specific and applies to event registrations hosted on RunnerReg.com only. (2) This applies to total event purchases, including add-on purchases not yet collected.
Full customer terms and conditions for using runnerreg.com can be found here.
QUESTIONS?
Contact the organiser directly through RunnerReg.com homepage by clicking on the Organiser name or by checking your PDF registration confirmationhere.
